Saturday, October 25, 2014

bsod - Windows update failed to install driver for HD 4000 in Windows 10


  • I did an upgrade install to Windows 10 from Windows 8 (not 8.1)


  • I'm getting occasional bluescreens from igdkmd64.sys (best guess is HD 4000 driver)

  • Windows update tried to update the drivers twice but it says "Failed to install" in my update history

  • Intel doesn't have it anywhere I can find for manual install, their site references Windows Update for the download


  • I attempted to uninstall the drivers (and delete driver software checkbox), on restart it bluescreens every time


  • I hope it's unrelated, but I have a thunderbolt motherboard plugged into a thunderbolt display



I want to update my driver but don't know how, it says I'm on 10.18.10.4252, I don't know the latest driver version number.



Edit: I'm also getting USB device malfunctioned notifications. The only USB devices I have are a mouse and keyboard, both still working, and the hub inside the thunderbolt display.

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