I have a user who has somehow managed to set up some kind of "hidden rule". If he receives a mail with the subject "Scanned from a Xerox multifunction device" the mail never reaches his inbox.
I've checked his rules, and have checked his Junk email options - but there's nothing there.
If I connect using OWA, the mail is received as normal, but then disappears.
If I conenct using OWA, and his Outlook client is shut down, the mail stays. (As soon as he fires up Outlook the mail disappears, however.)
This pretty much says it's something Outlook related, but I'm stumped for where else to look. Is there a way of viewing any "hidden" rules, or somewhere else I should check?
(Client is Outlook 2010, Server is Exch 2003 SP2)
Answer
Have your tried starting outlook with the following parameters:
outlook.exe /cleanrules /cleanserverrules
If that doesn't work, you could try the solution proposed in KB924297 - How to delete corrupted and hidden rules from a single mailbox in Outlook
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