Friday, March 20, 2015

windows 8.1 - Keyboard ignoring Alt-X

I got a new laptop (Toshiba S50-B-020, Windows 8.1) and the keyboard is 99.9% fine, except that it does nothing when I type Alt-Z, Alt-X or Alt-C. The Alt key works with all other combinations that I tested, the Z, X and C keys work normally when not used with Alt.


I tried Hotkey Commander to see if a program was intercepting those as Windows hotkeys, but it is not the case. Also, I should mention that if I plug in an external keyboard, Alt-X does work correctly.


The laptop keyboard is some type of "international" keyboard with a few weird symbols on some keys, but it is basically just a normal US keyboard. I played around with the Windows language and keyboard layouts, but it did not help.


I found the webpage for the drivers for my laptop, but it does not seem to have a driver for the keyboard. In the device manager, the keyboard is listed as Standard PS/2 Keyboard. I have the latest bios.


I followed one suggestion from Toshiba and removed the keyboard from the device manager and rebooted, but it did not help. Another solution is to re-install Windows, but that is a pain and I'm not sure if the keyboard ever worked correctly. I cannot use a restore point since that was not activated.


I had posted this question earlier and it was marked as duplicate since it seemed I just asking how to find the active hotkeys. I am also askingn for help on the Toshiba forum.

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