untagged - Preparing For Interview - 'IT Incedent Management & Senior Service Desk'

I have recently been accepted for an interview for a position with the state government in NSW, for the position of 'IT Incedent Management & Senior Service Desk'.

I have been to interviews before for lower positions, and some similar positions 0 but they did not have a very formal interviewing process (as I presume the state government will).

Can anyone please help me with some preperation tips that I could expect for this type of interview?

Thanks for any help.

Answer

I can tell you what I look for in a service desk analyst or manager (general policy):

Hopefully you have some experience with ITIL or another popular management framework.
Understand what an IT service, an IT process, and what in incident refers to.
hands on experience administering at least 1 OS
Tell me how you solve a ticket for something you know nothing about "the whosit won't work with the grundersnatch". I'm looking for you to tell me you'd find out who owns the Service that runs grundersnatch.
what makes an incompetent helpdesk staff.

tell me what you do to incompentant helpdesk staff.