Monday, August 31, 2015

Windows 10 update won't install printer driver - Error 0x80240017

Recently I got a driver update for my HP printer delivered through the Windows 10 updater. It seems that the driver was successfully downloaded but cannot be properly installed, every time I try I'll get the following error:



There were problems installing some updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help:



  • Hewlett-Packard driver update for HP LaserJet CP 1025 - Error 0x80240017



The printer is actually a network printer. I checked the driver through the device manager and the newest driver is supposedly already installed. So I went ahead and uninstalled the printer (which is now a problem since I cannot simply add the printer again because I have no access to the network currently) to get rid of the update error, but the error still persists. Troubleshooting the updater also has no effect.


Now I wanted to check the registry entries (as was suggested here) for the printer in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print but the HP printer doesn't show up any more (maybe uninstalling was too early) and therefore I have no idea what registries I could delete without breaking anything.


Does anyone have an idea on how to proceed? Maybe even a complete different approach?


EDIT:



  • the suggested approach in the comments to install the HP driver suite didn't work for me

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